Return Policy

At SPARKSPIRIT VENTURES PRIVATE LIMITED, we are committed to providing a smooth and trustworthy shopping experience. If you face any issue with your order, we offer a simple and transparent return and exchange process.

Damaged or Tampered Package

• If your package appears damaged, tampered, or opened, please refuse delivery immediately.
• Record a proper video and capture 2–4 clear photos of the package.
• Share the details within 24 hours at: support@sparkspiritwear.com
• After verification, a replacement will be sent at no additional cost.
• Returns without prior approval may not be accepted.

Product Damage or Manufacturing Issue

• If the received product is damaged or defective, kindly record a proper unboxing video.
• Share photos and videos within 24 hours of delivery.
• Once approved, we will:
  • Arrange pickup of the product.
  • Provide replacement or refund (subject to availability).

Wrong Product Delivered

• If you receive a wrong item, please share an unboxing video along with clear images.
• Email us within 24 hours at: support@sparkspiritwear.com
• After verification, we will:
  • Arrange pickup of the incorrect item.
  • Ship the correct product.
  • If unavailable, store credit of equal value will be issued.

Quality Check & Verification

• Returned products undergo quality inspection and testing.
• Products exposed to perfume, chemicals, water, or physical damage may not qualify.
• Refunds or exchanges are approved only after successful verification.

Important Guidelines

• Unboxing Video Required: Claims are accepted only with valid unboxing video and photos.
• Exchange Availability: Exchanges depend on product stock availability.
• Return Shipping: A return shipping fee of ₹150 may apply.
• Discount offers are not applicable on exchanged items.
• Order Cancellation: Allowed only within 24 hours of placing the order.
• Support Contact: Email: support@sparkspiritwear.com
  Phone/WhatsApp: +91-9216196106
• Refunds are processed within 0–7 business days.