Terms & Conditions

Welcome to SPARKSPIRIT VENTURES PRIVATE LIMITED. This website is owned and operated by SPARKSPIRIT VENTURES PRIVATE LIMITED.

By accessing our website and purchasing products from us, you agree to comply with the following Terms & Conditions. These terms apply to all visitors, customers, vendors, and users of this website.

If you do not agree with any part of these terms, please discontinue use of our website and services immediately.

We reserve the right to modify, update, or replace these terms at any time without prior notice. Continued use of the website after updates indicates acceptance of the revised terms.

Our Services

SPARKSPIRIT VENTURES PRIVATE LIMITED offers an online platform for premium jewellery and lifestyle shopping.

• Product Display: Product images are for reference purposes only. Due to lighting, photography, and screen settings, actual colors or sizes may vary slightly.
• Handcrafted Products: Many items are handmade, which means slight variations in design, texture, or finish are natural and not defects.
• Natural Stones: Natural stones may differ slightly in shade, pattern, or texture due to their organic nature.
• Product Measurements: Dimensions and sizing details are mentioned wherever possible. Customers are advised to confirm details before purchase.

Account Registration

• Customers may create an account for a smoother shopping experience.
• During registration, users may be required to provide personal information such as name, email address, and mobile number.
• All customer information is handled according to our Privacy Policy.
• Users are responsible for maintaining the confidentiality of their account credentials and login information.

Orders & Confirmation

• Orders can be placed by adding products to the shopping cart and completing checkout.
• Orders are processed only after successful payment confirmation.
• Customers will receive an order confirmation email after successful purchase.
• We reserve the right to cancel or refuse any order due to:
  • Payment issues
  • Stock unavailability
  • Suspicious transactions
  • Misuse of discount offers or promotions

Payments

• All payments on the website are processed through secure payment gateways.
• We do not store customers’ card or banking information.
• Prices displayed on the website are subject to change without prior notice.

Shipping & Delivery

• Delivery timelines may vary depending on location, courier availability, and unforeseen circumstances.
• Delays caused by logistics providers, weather, or government restrictions are beyond our control.
• Customers must provide accurate shipping details while placing orders.

Returns & Exchanges

• Returns and exchanges are subject to our Return Policy.
• Claims for damaged or incorrect products must be submitted within the specified timeframe.
• Valid unboxing video and photos may be required for verification purposes.

Intellectual Property

• All website content including logos, images, graphics, text, and product designs are the property of the company.
• Unauthorized copying, reproduction, or commercial use is strictly prohibited.

Limitation of Liability

• We are not liable for indirect, incidental, or consequential damages arising from the use of our services.
• Customers are responsible for using products according to provided instructions and care guidelines.